The guarantee is valid for 2 years. Provided that the Sensor System is used as shown in the user manual and has not been interfered with for maintenance, repair or any other reason by persons other than the Service personnel of our Company, the entire Sensor System, including all its parts, is guaranteed against material, workmanship and manufacturing defects for a period of 2 years.

Content of the Guarantee:

In case the product fails during the warranty period, the time spent in repair is added to the warranty period. The repair period of the product is maximum 20 working days. Repair period begins with the delivery of the defective product to the authorized service or our company, following the notification of the malfunction of the product.

In case of material, workmanship or assembly defect in the product within the warranty period and scope; The product will be repaired free of charge, regardless of the cost of labor, the cost of spare parts, or any other expense.

Scope of the Guarantee:

If the consumer uses the right to free repair of the product; it may be requested a refund of the product, a discount at the rate of the defect or if possible a free replacement of the product under the conditions below:

• Provided that it remains within the specified warranty period and scope, it fails at most twice within a year or 6 times within the specified warranty period,
• Exceeding the maximum time required for repair,
• Failure of the product within 30 days from the invoice date of purchase,
• In cases where it is determined by our Company or our Service personnel that the repair is not possible.

Territorial Scope of Guarantee Protection:

Under favour of our high quality perception and customer satisfaction priority, MASYEN MÜHENDİSLİK INC. products warranty is valid worldwide.

Warranty Exceptions:

• Damages and malfunctions caused by usage errors,
• Failures caused by the use of the Sensor System contrary to the points like technical, environmental conditions ect. in the user manual,
• Incompatibility with other hardware/software defined as minimum system requirements,
• Defects caused by unauthorized repair and use of the product for purposes other than its intended use,
• Damages caused by force majeure. (Includes any act, event, negligence, accident, etc. beyond our control and specifically includes (without limitation) any damages resulting from disasters such as fire, flood, earthquake, or accidents such as theft).

Enforcement of the Guarantee / Making a Guarantee Claim:

To make a guarantee claim, please contact our customer service by email under teknik.servis@masyen.com.tr  along with pictures showing the current status of the defective appliance and proof of purchase, or contact our customer service by telephone under +90 312 911 90 79